LUXEMBOURG

Mediateur of the Grand Duchy of Luxembourg

The Mediator in Luxembourg is an official who supervises the guaranteeing of constitutional rights and freedoms of citizens. The institution of the Mediator was established on May 1, 2004, by the official law from August 23, 2003. The Mediator is appointed by the Great Duke on a proposition from the Parliament voted by the majority of the members present. He is independent of other state authorities in his/her activities. The Mediator cannot be released from office for political reasons. The Mediator’s office is incompatible with the exercise of any functions of other public office or private employment. It is required that the applicant for the office should be a Luxembourg citizen and have at least four years of academic education in a suitable area. The applicant must also have acceptable knowledge of the three official languages of the Grand-Duchy of Luxembourg (French, German and Luxembourgish).

The Mediator examines complaints related to the actions of the state and municipal administration, the state’s institutions and the municipal authorities. The law provides that the Mediator may address recommendations to the administration in order to remedy to the situation and improve the administration’s functioning. If the complaint submitted is against an administrative decision the Mediator may also recommend amendments to the legal acts that served as legal base for the decision. The Mediator submits annual reports of his activities to the Parliament.

Contact information:
Mediateur of the Grand Duchy of Luxembourg
Address: 36, rue du Marché-aux-Herbes, L-1728 Luxembourg
Phone: (+ 352) 26 27 01 01
Fax: (+ 352) 26 27 01 02
E-mail: ombudsman@ombudsman.lu
Web site: http://www.ombudsman.lu